SECURITY


SECURITY

 The following security procedures have been implemented to ensure the safety of guests of the Royal Cliff Hotels Group. 

Uniformed security personnel

Over 100 uniformed security personnel, working in shifts, are tasked with patrolling the Royal Cliff Hotels Group and PEACH and all areas that fall within the boundaries of the property – 24 hours a day; 7 days a week.. Uniformed security personnel are assigned to specific areas, including amongst others all parking areas within the property as well as the underground parking lot situated within PEACH, all points of entry/exit to/from the property and each building within the property premises. 

Uniformed security personnel are tasked with ensuring that all vehicles entering the property premises are issued an entry pass, which must be returned upon departure from the property. There is only be 1 point of entry and 1 point of exit from the property premises (main gate). 

Internal security personnel

Uniformed security personnel are in position as and when required during special events. Internal security personnel will be tasked with ensuring that the interior of each of the property’s buildings are under surveillance at all times and will, amongst others, ensure that: 

  • No baggage or packages are left unattended within the public areas of each hotel and PEACH.
  • Unauthorized personnel are denied access to service entrances situated on the interior of any building.
  • Every floor of each hotel and PEACH is patrolled periodically throughout the day and night. Third parties (non-guest/non-delegate) are denied access to the accommodation floors of any hotel without prior authorization/consent of responsible hotel management.

Employees trained on safety

All current employees of the Royal Cliff Hotels Group and PEACH are given intensive safety and security training on a periodic basis on how to deal with situations that call for heightened security measures. Only authorized personnel, as deemed fit by the hotel management, can gain entry and exit to sensitive areas of the Royal Cliff Hotels Group and PEACH. 

Safety during special events & occasions

During any event at PEACH, parking within the underground parking lot, will be strictly restricted. During such events,  security personnel  will be situated at strategic points on site.

All individuals wishing to gain entry to PEACH during any of the above mentioned events will be required to present an ID name badge prior to being allowed within the building. 

In addition to the above, the Royal Cliff Hotels Group and PEACH guarantee that additional efforts will be made to ensure the safety and security of all individuals within the property premises as and when required or when the situation demands it. 

Fire safety

The following items are installed in PEACH:

  • Fire sprinklers
  • Fire extinguishers
  • Fire hose reels
  • Smoke Detectors
  • Portable fire fighting equipment

In addition, PEACH has a fire safety officer who conducts periodic checks on all fire fighting equipment, and conduct surprise checks on the operational readiness of all personnel in PEACH. To provide practice and enhance operational readiness, PEACH and Royal Cliff Hotels Group have designed training courses and assessments which all personnel have to attend. These courses include: 

  • Fire evacuation drills
  • Fire fighting skills
  • First aid administration
  • Cardiopulmonary resuscitation (CPR)

Closed circuit television (cctv)

The CCTV system in PEACH is an integral component in detecting any potential and possible emergency. CCTV cameras are installed in strategic locations throughout PEACH. By closely monitoring the CCTV monitors, an emergency can be quickly detected and the necessary actions taken. Security Supervisors are responsible for monitoring the CCTV and alerting all personnel when any emergency arises.

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